Copello are supporting a leading defence technology organisation in the search for a Service Desk Engineer to join a specialist support team delivering high-quality technical services across secure and mission-critical environments.
This role is based in Hampshire with hybrid working available (2 days onsite per week).
What you'll do
* Provide 1st/2nd line technical support across hardware, software and specialist systems.
* Manage incidents, service requests and escalations through to resolution.
* Support customers with troubleshooting, system updates and operational guidance.
* Work closely with engineering, logistics and technical teams to ensure effective service delivery.
* Maintain technical documentation, reporting and knowledge base content.
* Drive continuous improvement across support and service management processes.
What you'll bring
* Experience supporting complex technical systems within secure or regulated environments.
* Background in IT service delivery, incident management and customer support.
* Knowledge of ITIL frameworks and service management processes.
* Experience within defence, electronic warfare or military communications environments highly desirable.
* Strong communication skills with the ability to build effective customer relationships.
This is an exciting opportunity to join a collaborative and technically advanced environment supporting critical technologies and high-profile programmes.
If you would like to discuss this role in confidence, please get in touch with Ella