Department: Sales & Account Management
Employment Type: Permanent - Full Time
Location: Doncaster
Reporting To: Jessica Phillips & Natalie Hodgett
Description Ecofficiency is a nationwide provider of outsourced waste management and recycling services, specialising in the reuse, recycling, and recovery of construction, demolition, and excavation (CDE) wastes. We deliver industry‑leading soil classification through our testing kits and state‑of‑the‑art mobile SiteLab. Founded on the principle of best practice, we employ innovative methods to minimise environmental impact, all supported by EcoIntelligence – our online management portal that provides complete visibility of reporting and performance. With extensive experience across the waste management industry, we understand what our customers need to meet their business objectives in today’s competitive market.
Our Success Is Built On Four Core Values
* Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
* Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
* Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
* Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About the Role
As Sales and Service Coordinator in our Infrastructure team, you’ll be the first point of contact for customers and the person who keeps everything running smoothly behind the scenes. Your work will help ensure our clients receive exceptional service every day.
In This Role, You Will
Customer support & relationship management
* Be the first point of contact for incoming calls.
* Proactively manage customer accounts, check in regularly, and ensure service satisfaction.
* Resolve issues and complaints quickly, meeting customer KPIs and delivering excellent service.
* Call new sites on delivery day to introduce our service.
Enquiry handling
* Log new enquiries with full job details.
* Add products, raise quotes, check rates, and send to customers.
* Chase outstanding quotes for ad‑hoc services.
Order processing
* Confirm order accuracy, add order numbers, and book initial deliveries.
* Ensure suppliers receive and acknowledge all bookings.
Exchanges & site movements
* Log and book exchanges, off‑hires, and extra sitings.
* Close contracts when sites end.
Ad‑hoc duties
* Resolve site issues to avoid extra charges and notify customers within 24 hours if charges apply.
* Prioritise and chase hot/problem sites.
* Chase non‑moving skips, clear invoice queries, log service issues, and follow up with transport when needed.
Additional Information
* Working hours for this role are 42.5, Monday to Friday.
* You will work full‑time in the Doncaster office, so you will need to live within a reasonable distance to travel to DN9 3GA.
What We Need From You
* Delivered outstanding customer services in a previous role.
* Excellent communication skills and phone manner.
* Strong organisational skills and time management. You will need to be able to work in a fast‑paced environment accurately, with good attention to detail, so that your customers always get a high quality service.
* Ability to work to deadlines.
* Be able to negotiate and identify business opportunities.
* Enthusiastic, driven and determined.
* Confident with Microsoft Office programmes and ability to adapt to new systems.
* The ability to work on your own and manage your time effectively.
What We Offer
* Financial perks: Pension scheme, length of service rewards, and referral bonuses.
* Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
* Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
* Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
* Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
* Community engagement: Volunteer days and collaboration with local charities.
* Generous holiday: Start with 23 days, rising with service, plus buy/sell options.
* Employee voice: Regular “My Voice” surveys and follow‑up check‑ins to drive meaningful change.
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