About the Role
We are seeking a flexible and professional Relief Porter to provide support across a portfolio of prestigious residential buildings in London. This is a varied role where no two days are the same, you will be an essential part of ensuring smooth operations, outstanding service, and a welcoming experience for residents and visitors alike.
Salary: £30,400 PA
Hours: 35 hours per week (Mix of day & night shifts, depending on operational needs). Overtime paid at 1.5x rate.
Key Responsibilities
Deliver exceptional customer service, acting as the first point of contact for residents and guests.
Greet and assist residents and visitors, creating a safe, welcoming, and professional environment.
Respond promptly to enquiries, logging messages accurately and assisting property teams as required.
Support lettings and management teams with viewings and resident communication.
Monitor and manage contractors on site, ensuring security and health & safety compliance.
Report building issues or safety concerns to management in a timely manner.
Carry out regular checks of vacant apartments, recording and reporting maintenance needs.
Maintain communal areas to a high standard, including refuse management.
Assist with administrative tasks, such as meter readings, contractor logs, and maintenance records.
Perform other ad-hoc duties to ensure safe and efficient building operations.
Essential Skills & Experience
Minimum 2 years' experience in a similar role (residential, hospitality, or facilities).
Strong customer service and communication skills.
Confident using Microsoft Office (Word, Outlook).
Desirable:
Experience working within luxury residential environments.
Hospitality background.
Knowledge of health & safety standards relevant to property management.
Qualifications:
Good standard of education, with excellent written and verbal communication.
Personal Attributes
Professional, approachable, and service-driven.
Flexible and adaptable to cover multiple sites and varied shift patterns.
Organised, observant, and detail-focused.
A collaborative team player with empathy and respect for others.
Why Join?
This is a unique opportunity to work across a diverse and high-quality residential portfolio. You'll play a key role in ensuring residents enjoy an exceptional living experience while supporting the wider property management team
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