We are seeking a Centre Coordinator who can bring who can bring excellent administration and people skills to our education and training centre in Watford, providing education to 16-19 year olds.
You will be responsible for creating an outstanding experience for our learners and working closely with the Centre Manager, and internal teams, to track, report, and monitor the success of all young people’s learning activity.
Qualifications & Experience
* Business administration level or above (Desirable)
* GCSE (or equivalent) in English and maths at grade 4/ C or above, (essential)
* Experience of working in administration role within education (desirable)
* Experience with an administration role (essential)
* Experienced of communicating with different people
Main Tasks & Responsibilities
* To support the centre manager, colleagues, and learners to ensure the smooth running of the education and training centre, maintaining high standards of communication, administration, health, and safety, safeguarding,
* Oversee the centre admin processes and ensure systems are used
* To coordinate learner enrolments to the study programme, lead on managing and evidencing learner attendance, arrange meetings when required,
* Coordinate the use of petty cash and ensure all resources are available
* Coordinate to ensure deadlines for admin tasks are met
* To participate in meetings to evaluate individual learning plans ensuring effective practice is in use.
* Maintain security of confidential materials,
* Diarise any off-site interventions with learners and assist in planning including travel arrangements
* Assist with the management, and storage of session plans and all appropriate resources
* Organise learner registrations, and exit paperwork
* Promote inclusive learning and consistently maintain established standards of discipline within the centre.
* To support with learner recruitment
* Support sessions with covering of breaks
* Ensure registers are up to date and authorise bursary payments in conjunction with the centre manager
Reception and Customer Service
* Be the first point of contact for all visitors and maintain a professional and welcoming reception area.
* Be the primary first contact for external callers and deal with queries promptly, taking messages and following up to ensure excellent customer service is delivered.
* Support the centre manager and organise promotional events and promote the centre programmes as appropriate e.g. school career events/open days/awards ceremony.
* Build an effective rapport with learners and report to colleagues any issues which may impact learning progress.
Administration
* Lead on administrative requirements of head office and funders, maintaining on-site learner records including learner/parent letters, bursary applications and certificate distribution.
* Learner enrolments and ILPs are accurately complete
* To ensure that learner bursaries are applied for and administered efficiently including daily travel payments.
* Organise course marketing and open days.
* Maintain information requirements of external bodies.
* Manage all ordering of stationary and other resources required to ensure the smooth operation of the centre
* Maintain effective communication with colleagues via email, telephone, and face-to-face meetings, communicating issues promptly.
* Follow TCHC general housekeeping procedures.
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