Customer Service Engineer – Medical Imaging Equipment (MRI) – Field based (North West England)
Competitive base salary + company car + bonus + overtime (£44,000 OTE - Year 1)
Responsibilities
* Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
* Ensure material parts are processed in accordance with policy.
* Maintain all test equipment, tools and company property in good and working order.
* Escalate situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
* Maintain good communications and team working with all Managers and Colleagues.
* Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times.
* Identify opportunities to improve efficiency and effectiveness of team processes.
* Complete personal administration and company mandatory training in a timely and accurate manner.
* Provide out of hours technical service support and complete mandatory weekend working provision when applicable.
* Attend product training courses in Europe and USA to build competence in providing technical assistance and support to customers.
* Work as part of a multidisciplinary team within customer services to ensure our company values are achieved.
Qualifications
* HNC/HND in an Electronics, Engineering, or related field.
* Previous field service experience in fault‑finding on electronic or medical equipment, with strong IT, Microsoft Office and networking infrastructure skills.
* Excellent customer‑facing skills and ability to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub‑contractors and suppliers.
* Full UK driving licence.
Additional Information
* Area covered is largely but not exclusively the North West of England.
* Flexible approach to travel.
* Essential training will be required in our European and USA training centres.
* Average of 4 hours travelling each day.
* A mentoring training programme will be assigned to assist your journey and development.
Benefits
* Generous pension contribution.
* Company vehicle.
* 26 days holiday plus bank holidays (option to buy or sell an additional 10 days).
* Bonus and share scheme.
* Access to flexible benefits, from private medical insurance to financial guidance.
* Corporate Social Responsibility opportunities with 2 paid volunteering days per year.
* Support from our 24/7 employee assistance programme.
* Access to career development via apprenticeship levy for external qualifications.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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