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Application support analyst

Edinburgh
Nursing & Midwifery Council
Application support analyst
Posted: 27 April
Offer description

Overview

About the team and what we do

The transformation and technology directorate is a new directorate which will lead on operational transformation. This includes building ongoing work to make FtP efficient, ensure quality assurance across the whole process, reduce disparities and cut cost. This directorate will also drive forward the moderation of the NMC to ensure it is fit for the future. This directorate will be essential in Building a new NMC.

Your role and impact

In your role as Application Support Analyst, you will be providing technical support for the NMC applications, ensuring business-critical software applications runs smoothly and efficiently for end users. You will also be expected to investigate and resolve applications related incidents and service requests. Further to this, you will be required to provide technical support and expertise to projects and change initiatives, supporting go-live and service transitions processes.


Responsibilities

* Provide technical support for NMC applications and ensure business-critical software runs smoothly for end users.
* Investigate and resolve applications-related incidents and service requests.
* Provide technical support and expertise to projects and change initiatives, supporting go-live and service transitions processes.


What you’ll bring

* High level of skill in using system admin tools.
* Deep knowledge of ITIL processes, problem and change management.
* Ability to problem solve and identify recurring issues and patterns, demonstrating strong troubleshooting skills.
* Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships across the business and with external stakeholders.

Salary Details

London - £49,473 - £54,970

Edinburgh - £48,658 - £54,064


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