Part-Time Customer Service Advisor - Wigan - 20 hours per week, 5 days out of 7
Do you have customer service experience? Are you a good communicator?
About the Job
APCOA is a recognised front runner in parking management services with a presence in 12 countries across Europe, managing 1.3 million parking spaces, across 12 countries and approximately 4,300 employees.
About the Role
Customer Service Advisor – Providing a positive and excellent customer journey from beginning to end and working to ensure customer satisfaction.
What will you do? :
1. Answering inbound calls from clients, customers and mobile enforcement officers to arrange clamping, and de-clamping of vehicles parked incorrectly in Ireland.
2. Handling inbound email queries from clients and customers, and advise them how to appeal correctly.
3. 5 x 4-hour shifts per week
What will you bring? :
4. Previous experience working in a call centre environment is an advantage, although not essential
5. We are looking for someone with a basic knowledge on computers.
6. You will be target-oriented, customer-focused, and have a friendly manner.
What is on offer to you? :
· Full training will be provided
· Chance to learn multiple skills in different sectors of the parking industry.
· Pension Scheme.
· Free town centre parking
Does this sound like you? Then please apply now!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training openings to fulfil their potential while aiming for excellence in their work.