Benefits Officer
Location: North Yorkshire, DL7 8AE (Hybrid working)
Contract: 3-month ongoing contract
Rate: £23 per hour (Umbrella)
About the Service
Our clientsWelfare & Benefits Service supports a wide range of residents across the county. The team is responsible for administering Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, and Exceptional Hardship Awards while ensuring compliance with statutory requirements. The service also provides expert advice and guidance to residents, other council teams, and external partners.
The Role
We are looking for an experienced Benefits Officer to join the Welfare & Benefits Service. You will be responsible for the accurate and timely administration of Housing Benefit and Council Tax Reduction, working within government legislation, case law, and local policies.
Key Responsibilities
* Administer Housing Benefit and Council Tax Reduction schemes in line with legislation and policy.
* Process claims accurately and within agreed timescales.
* Provide excellent customer service at the first point of contact, offering clear advice and support.
* Contribute to service objectives and customer service targets.
* Communicate confidently and effectively in English across all aspects of the role.
About You
* Previous experience in a Benefits or Revenues environment (Housing Benefit / Council Tax Reduction) is highly desirable.
* Strong knowledge of relevant legislation and policies, with attention to detail.
* Excellent communication skills with the ability to explain complex information clearly.
* A team player who can prioritise workload and deliver results against deadlines.
* Customer-focused, with the ability to provide a professional and supportive service.
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Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team on 02085149135
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