Job Description
We have an excellent opportunity for the successful candidate to develop and lead the Danesmoor Group customer experience strategy, with a focus on improving service delivery, enabling sales, and driving efficiency across the customer journey. The Group Head of Customer Experience will design and implement scalable processes, systems, and technologies (including AI) to enhance service quality, reduce operational costs, and support business growth.
As a strategic leader, the successful candidate will align cross-functional teams around a unified customer vision, embed a culture of continuous improvement, and champion innovation in service. With responsibility for team leadership and stakeholder engagement, this role ensures the customer function is agile, data-led, and commercially focused.
Responsibilities & Key Tasks
* Develop and lead the customer experience strategy aligned with business goals, driving service excellence, customer satisfaction, and commercial impact.
* Design and implement scalable processes, systems, and customer journey frameworks to improve consistency, efficiency, and service quality.
* Adopt and leverage new technologies (including AI and automation) to enhance customer experience, reduce costs, and support sales enablement.
Use data and insights to identify trends, measure performance, an...
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