Client: Local Authority in Newham
Job Title: Leasehold Programme Manager
Pay Rate: £24.37 an hour (PAYE) / £31.81 an hour (Umbrella) (£53,373 p.a.)
Hours: 36 Hours a week (Mon-Fri) 9AM‑5PM
Duration: 18 Month Contract
Location: Hybrid working – 2‑3 days in Dockside office, Newham
Description
To lead the dedicated Leaseholder Engagement Team responsible for delivering the engagement, communications, consultation, and enforcement‑support functions of the Council's Flat Entrance Door (FED) Programme of Replacement across approximately 7,267 leasehold properties.
Key Responsibilities
Programme Coordination and Planning
* Lead the planning and delivery of the FED Programme engagement workstream, ensuring alignment with overall programme milestones
* Develop and maintain the programme engagement plan, including phased rollout across high‑rise, medium‑rise, and low‑rise stock
* Coordinate the team's activities to ensure efficient caseload management across 7,267 properties
* Monitor programme progress and report monthly to the FED Programme Board on KPIs, risks, and issues
Team Management and Supervision
* Line‑manage three Leasehold Engagement Officers, including recruitment, induction, supervision, and performance management
* Allocate caseloads and monitor individual officer workloads to ensure equitable distribution and timely delivery
* Provide coaching, guidance, and support to team members on complex cases and difficult conversations
* Conduct regular 1:1 supervision meetings and team meetings to maintain communication and morale
Section 20 Consultation Management
* Oversee the Section 20 consultation process, ensuring all statutory requirements and timescales are met
* Quality‑assure all S20 documentation (Notice of Intention, Notice of Estimates, notification of award) before issue
* Liaise with Legal Services to ensure consultation materials are legally compliant and defensible
* Manage the processing of leaseholder observations and contractor nominations
Escalation and Complex Case Management
* Act as the escalation point for complex, disputed, or sensitive cases requiring senior decision‑making
* Handle complaints and formal representations from leaseholders or their representatives
* Liaise with Legal Services on potential FTT challenges and enforcement proceedings
* Make decisions on self‑replacement opt‑out applications where compliance with specification is uncertain
Enforcement Protocol Oversight
* Oversee the initiation of the graduated enforcement protocol (Stages 1‑4A) for non‑participating leaseholders
* Ensure adequate evidence and documentation is compiled to support enforcement action
* Coordinate with Legal Services on breach notices, Section 146 notices, and forfeiture proceedings
Essential Criteria
* Substantial experience in leasehold management, housing management, or a related field
* Proven experience of managing and supervising a team in a high‑volume, target‑driven environment
* Strong knowledge of the Landlord and Tenant Act 1985, including Section 20 consultation requirements
* Experience of managing statutory consultation processes with strict legal timescales
* Excellent communication skills, both written and verbal, with the ability to explain complex issues clearly
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