Key Account Operator - Freight Forwarding - Liverpool - Up to £35,000.
About the Company
The client is based in Liverpool, they are looking to add a Key Account Operator to their team due to growth. A UK based client with multiple sites across the UK.
Key Account Operator - The Rewards
Salary up to £35,000
Hybrid working 1 day from home
Company pension Scheme
Training and career development Key Account Operator - Requirements
Previous experience working for either a freight forwarder or a shipping line
Knowledge of Cargowise an advantage but full training will be given
Knowledge of UK Port Systems (CNS & Destin8)
Knowledge of Import and export process and CHIEF/CDS. Key Account Operator - Responsibilities
To act as a key contact operationally for UK Key Account customers managed by the Key Account Team and to build relationships based on exceptional customer service standards.
The current role is predominately sea imports and exports, deep sea and short sea, with options for road and other modes when required.
To place and manage both import and export bookings (as required) with suppliers (Ocean Carriers, Hauliers, Rail Operators etc) as requested by the commercial account manager, creating related jobs in our system (Cargowise) and maintaining accurate records.
To ensure all processes are completed within the customers agreed KPI’s, this including the below:
On Time Booking Confirmation
On Time VGM and Customs Submission ( in house customs team utilised)
On Time Documentation
Accurate and On Time Invoicing In relation to UK and EU Exports:
Managing container loadings, communicating late runner’s and proactively resolving issues.
Completing VGM upon loading and submitting UCR’s to the carrier
Prepare and issue B/L’s and invoices within time guidelines. In relation to UK Imports:
Managing or overseas agents in relation to carrier nomination and bookings.
Imports customs clearances
Managing UK door deliveries, communicating late runners and proactively resolving issues.
Ensure data accuracy in our system to ensure tracking and analytical data is correct, managing and maintaining tracking information in via the customers preferred method of communication.
All duties to be undertaken with reference to Authorised Economic Operator (AEO) procedures and work instructions.
Ensuring all processes follow the SOP as implemented by the KAM, ensuring any changes or amendments required to the process are highlighted in order for the document to be accurately maintained. About Us
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