Benenden Health has exciting opportunities within in its Governance and Assurance team for a Compliance Assurance Officer. This role will provide second line assurance that the regulated businesses are complying with FCA/PRA obligations, with the specific focus on the Consumer Duty, and to drive conversions with first line that deliver good consumer outcomes and improve consumer experiences. The postholder will: Carry out risk-based second line assurance activities, including: Delivery of the Compliance Monitoring Plan Feedback to the 1st line on the Consumer Duty Management Pack, Compliance oversight and input to the annual Board Consumer Duty report Act as the primary point of contact for all Consumer Duty matters Ensure that any Consumer Duty related issues are identified, addressed and appropriate actions are taken to ensure good customer outcomes are achieved Support reporting requirements to the relevant Executive and Board Committees Support the review of compliance policies and processes Support with the review and approval of financial promotions Represent the Compliance team on new product development projects Drive continuous improvement across the business, adding value to improve regulatory and customer outcomes Maintain regulatory knowledge and good practice You will have skills and experience in Financial Services compliance experience, preferably within the insurance sector. Strong communication skills with the ability to build and develop relationships at all levels. Investigation skills, with the tenacity to get to the root of any concerns Attention to detail with the ability to summarise monitoring and assessment findings in written reports. Ability to analyse a range of data, complete root cause analysis and share findings with management. Detailed understanding of FCA handbook The Benenden Health office is based in York and whilst there will be an opportunity to work from home, this role is offered on a hybrid basis and there will be requirement of a weekly attendance at the office. Do you want a career within a business that is not driven by profit, but by providing excellent service? A career within a business that is sustained by a genuine community, with everyone coming together to support each other? A career with an amazing history and a bright future? With a 120-year history, a mutual ethos and over 850,000 members, Benenden Health is a unique place to work. Whatever the department, no 2 days are ever the same and the opportunities are as diverse as the members we serve. Working for a business with such a strong commitment to doing the right thing, you can expect a broad range of benefits, including; Free Corporate Benenden Health membership Free Corporate Benenden Cash plan (helps towards Dental, optical and complimentary therapies) Free onsite car parking Up to 35 days holiday including bank holiday and no weekend or bank holidays working. Pension with up to 10% employer contributions Discount available on other Benenden products Employee Assistance Program Unlimited access to 500 Refer a Friend Bonus Scheme Discount and cash back on hundreds of high-street retailers Opportunity for hybrid working Excellent training and career progression opportunities Cycle to work scheme Free hot drinks Free fruit Employee engagement events Supporting local charities Onsite First Aiders and Mental Health First Aiders Free onsite gym For further information on this role, please refer to the Role Profile