Salary: £24,000 - 75,000 per year Requirements: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Responsibilities: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Create and maintain comprehensive documentation. Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Provide guidance and support to Junior Engineers and support staff. Participate in an on-call rotation once a month. Technologies: Active Directory Azure Citrix Cisco Firewall Hardware Support Microsoft Intune NAT Office 365 Security VMware Windows Cloud Network More: We are Tailor Made Technologies (TMT), a trusted partner for transformative managed technology solutions, specializing in IT, Cyber Security, and Communications. Our mission is to empower small and medium-sized enterprises by leveraging innovative business technology to achieve their goals. We foster a supportive and collaborative environment within our vibrant Service Desk team in Whiteley, offering tailored training and career progression opportunities. Our employees enjoy a competitive salary, 25 days holiday plus bank holidays, health benefits, a company pension, and engaging social events. Join us to make a real impact while growing your career! last updated 15 week of 2026