To provide patient focused and high quality clerical support to the Respiratory Diagnostic Department.
All clerical staff will be multi-skilled and trained to ensure that at all times, data quality will be the highest priority.
Responsibilities
* Make appointments according to clinical need.
* Ensure patients that need another appointment will be accommodated.
* All notes/referrals needed for clinics will be found, reports filed in them and notes tracked to the appropriate person for next appointment.
* Help make the department run as smoothly as possible.
* Deal with phone queries regarding all aspects of Respiratory investigations.
* Appoint diagnostic outpatients from GP and Consultant referrals for appropriate investigations in order of clinical need.
* Maintain a waiting list of patients waiting for investigations who can’t be appointed straight away.
* Appoint extra clinics to help bring the waiting times down to be an acceptable level.
* Answer telephone queries and, if necessary, transfer calls to an appropriate member of staff.
* Undertake other clerical duties as required, appropriate to the grading.
* Cover reception when needed.
* Work within the constraints of the DATA Protection Act and attend all mandatory training as required.
* Attend all in-house training courses as required, enabling the delivery of new service developments/changes.
* Continually reprioritise workload.
* Maintain and monitor daily data quality.
* Provide a high level of customer service in often challenging situations.
* Work under pressure and be part of a team that works to a high standard.
This advert closes on Friday 15 May 2026.
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