Assistant Branch Manager – North West London Simon Acres Recruitment are looking for a personable, driven, and commercially focused Assistant Branch Manager for a well-established, highly successful, and growing Furniture retailer’s new store in the Brent Cross area. Our client is seeking a strong retail professional who can support the Store Manager in the day-to-day running of the branch while continuing to deliver an outstanding customer experience and driving sales performance. As Assistant Branch Manager, you will play a key role in leading by example on the shop floor, coaching the sales team, and deputising for the Store Manager during periods of absence Package: * Salary: £30,000 – £35,000 basic Commission Team Bonus * OTE: £55,000 – £60,000 * Working Hours: 40 hours per week – 5 out of 7 days Job Specification: * Maintain and develop both new and existing customers through excellent customer care and ethical sales methods * Lead from the front in achieving both personal and team sales KPIs * Deputise for the Store Manager during days off, holidays, or absence, ensuring smooth day-to-day store operations * Coach, motivate, and support sales consultants to improve product knowledge, sales techniques, and overall performance * Act as the first point of escalation for customer enquiries and complaints, resolving issues efficiently and professionally * Deliver outstanding customer service at all times, managing situations to successful conclusions * Handle telesales calls alongside in-store customer activity * Adapt to and promote the use of new technology to enhance the customer experience * Support stock replenishment and merchandising, ensuring displays meet company standards * Carry out daily cash handling routines and ensure accuracy * Adhere to data protection policies and company procedures at all times * Change POS materials and update pricing accurately within the store * Ensure the store is clean, safe, and presentable at all times The Successful Candidate Will: * Have excellent communication and interpersonal skills * Demonstrate a positive, enthusiastic, and professional attitude * Be smart and presentable at all times * Have a strong drive to exceed KPIs and sales targets * Be able to identify customer needs and match them to suitable products * Have a proven track record in a sales-driven retail environment * Show leadership qualities and confidence when supporting or guiding colleagues Required Experience: * Minimum of 1 year’s retail sales experience * Advantageous: Furniture sales experience * Advantageous: Experience supporting or mentoring colleagues in a retail environment Perks: * Holiday: 30 days for full-time employees plus your birthday off * Staff & family discounts * On-site free parking Simon Acres Recruitment are acting as the employment agency in relation to this vacancy