Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. The Service Manager will be required to manage the transition of Workday implementations from the delivery environment into Post-Deployment Services. They will manage the delivery of support services in line with the agreed service level agreements to a portfolio of Workday clients and delivery of small to medium change controls, enhancement requests and additional proactive services. The Service Manager will also be responsible for managing the delivery of services to attain a high degree of client satisfaction by ensuring client requirements are fully achieved; seeking to improve the service to the benefit of both Kainos and the client; assisting the senior management team with business growth within existing accounts as well as supporting Pre-Sales activity for potential new clients. Commercially managing the solution implementation lifecycle of major global Workday programmes from pre-sales and bid management through to discovery, development, testing, deployment and post-implementation review. Acting as the key client interface between functional and technical teams and the client. Pragmatically offering domain experience within HRIS / HCM solutions to provide functional insight and thought-leadership. Providing project management leadership and guidance to clients and colleagues. Managing all aspects of project delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction. Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic. Agrees objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms. Documents requirements, business processes, application configurations, testing plans and other artefacts to ensure shared understanding and facilitate knowledge transfer. Creates well structured & accurate deliverables and presents to client board level leading to acceptance of recommendations. Identifies and takes appropriate action on opportunities to win business, including negotiating and closing at a senior client level. What we are looking for: You will be an experienced leader of IT project delivery with direct experience in the successful delivery of IT solutions within a consulting environment, coupled with exceptional personal drive and ambition to progress your career. Full lifecycle project management experience, from initial opportunity through to requirement development / definition, functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live and service management. Two years of Project Management experience with a consulting / IT services environment. Experience of managing distributed teams. Excellent commercial management and negotiation skills. Strong business writing skills with experience in the production of business cases, requirement documentation, tender documents, contracts, statements of work and change requests. Demonstrable success in identifying and taking appropriate action on opportunities for additional business. Ability to provide effective pre-sales support as required, including devising and costing viable, winning solutions working closely with a sales team. Sound commercial judgement, with a proven track record in the execution of contract and commercial terms applying to the project. Commercial experience of running a team. Nice to have: Working in an Agile project environment ScrumMaster or similar Agile delivery certification PRINCE 2 (or similar) certification Strong functional HR domain expertise including areas such as core HR, recruitment, talent management, absence management and learning and development. Skills Strong communication skills with an affable and credible persona, including formal presentations Ability to make sound decisions under pressure, taking a balanced view of client demands and Kainos commercials Excellent negotiating and influencing skills Good team player with strong leadership, coaching and people management skills A positive “can do” attitude towards the commercial, technical and staffing challenges facing Kainos Highly flexible, including a willingness to work away from home base Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.