An exciting opportunity has arisen for a Sales Operations Coordinator to join our clients friendly and growing team.
Located in Sidcup this role is ideal for a highly organised, proactive individual who enjoys supporting Telecoms / I.T projects and working closely with account managers, internal teams, suppliers, and customers.
Youll thrive in this role if you bring a positive, can-do attitude, strong organisational skills, and the confidence to communicate effectively with a range of stakeholders.
Working Pattern
* Part time position (28 hours per week)
* Tuesday, Wednesday, Thursday and Friday
* 9:00am-5:00pm (with one hour unpaid lunch break)
* Office-based role
Key Responsibilities
Provisioning
* Manage the end-to-end provisioning process for products and services, including Mobile, Broadband, and related telecom services (full training to be provided)
* Process, validate, and fulfil customer orders accurately and within SLA timelines.
* Coordinate with internal teams (Account Managers, Operations, Technical, Finance) to ensure smooth service activation.
* Liaise with external vendors and service providers to arrange installations or activations.
* Maintain accurate records of orders, provisioning status, and customer information in relevant systems.
* Provide regular status updates to stakeholders and customers.
* Ensure compliance with company policies, contracts, and regulatory requirements.
* Monitor order progress and proactively resolve delays or issues.
Customer Support
* Receive and process customer requests in real time via phone/email.
* Produce accurate quotations, estimates and proposals for chargeable works.
* Respond and elevate customer queries professionally.
* Maintain accurate data in company CRM system.
Experience Required
* Strong I.T skills (Excel, Microsoft Office and CRM systems)
* Ability to work in a fast-paced environment and meet deadlines
* Excellent communication and interpersonal skills
* Highly organised with strong attention to detail
* Team player with a proactive, positive attitude
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