Production Line Solutions c. £90,000 pa 30% Bonus Car Executive Benefits Based: West Midlands The Role Reporting to the Operations Director and as a member of the main board your key tasks will include: To lead the implementation of the after sales strategy and tactical plan to support the company's substantial growth plans within the EMEA region. To develop the Customer Satisfaction KPI's and SLA frameworks to improve problem resolution and significantly improve customer service. To foster a culture of continuous improvement, high performance and customer-centricity within the field service and customer service teams. To lead, manage and develop the multi- national and multi-cultural team to achieve and exceed their individual and team KPI's and to further improve the after-sales function's profitability and reputation internally and externally.The Candidate This role calls for an experienced service and installation manager with: Extensive experience in managing a department/team that installs, services and maintains high value capital equipment/systems. A "hands on," customer focused and charismatic senior manager who is well used to the demands of fast moving, service led and demanding international blue-chip customers. Current or recent experience of the food processing, packaging, security or HVAC sectors would be preferable. A genuine leader with an extensive track record of achieving exceptional results through multi- national and multi-cultural teams who are remotely based.The Company As an ambitious market leader, backed by the resources of a £multi-billion parent, our client designs and manufactures complex, high-value integrated capital equipment and production line solutions. Substantial and continued investment in R & D, advanced design and manufacturing, enables them to deliver genuine competitive advantage to a client base that includes a portfolio of the most instantly recognised global companies & brands within the food and confectionary sectors. How to Apply In return, you can anticipate a high profile and challenging role where you will enjoy all the autonomy, support and resources you need to deliver exceptional results. Our client prides itself in its open and positive culture, free from bureaucracy, where teamwork is genuinely encouraged and rewarded. Please apply by attaching your full CV and quote your current remuneration details, together with reference no 10177