Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether youre passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences
Job Summary
Park Holidays UK is seeking a talented, enthusiastic, and passionate Accommodation Manager to join our team. The successful candidate will be responsible for overseeing the standards and operations of our accommodation services, ensuring a high level of cleanliness, safety, and guest satisfaction. This role requires strong leadership, excellent communication skills, and a commitment to exceeding guest expectations. As an Accommodation Manager, you will play a crucial role in maintaining our holiday fleet to the highest standards, both during peak season and in preparation for seasonal changes.
Job Duties
:Prioritise guest satisfaction by always ensuring professional and courteous communication.
:Assist in pre:season preparations and winter close:down tasks, including setting up and securing accommodations, managing inventory, and completing necessary maintenance tasks.
:Train, support, and monitor the cleaning team to ensure they meet company standards of cleanliness and safety.
:Ensure the cleaning team complies with Health and Safety standards and COSHH regulations; obtain relevant risk assessments and method statements from contractors.
:Manage key handling, inventory management, and the upkeep of safety equipment such as smoke detectors and fire extinguishers.
:Ensure all accommodations are inspected and meet company standards before guest check:in, and that any maintenance issues are promptly reported and addressed.
:Oversee the linen process and ensure all housekeeping areas are kept clean, tidy, and well:organised in compliance with Health and Safety regulations.
:Oversee staffing levels, including recruitment, scheduling, and rota management, to ensure adequate coverage and operational efficiency.
:Monitor and maintain the cleanliness and condition of all accommodations, ensuring they meet company standards.
:Greet and communicate with guests professionally and courteously, delivering exceptional guest service.
:Lead pre:season preparations, including setting up the fleet, managing inventory deliveries, and ensuring all units are guest ready.
:Oversee winter closedown activities, ensuring all accommodations are properly secured, cleaned, and prepared for the off:season.
:Manage linen stock levels and the overall linen process to ensure efficient operation.
:Foster strong communication and collaboration with the Holiday Service team to maintain the highest operational standards for the hire fleet.
:Ensuring all keys are always safeguarded and accounted for.
:Clean and maintain holiday homes and communal areas to a high standard, ensuring that all areas are spotless and well:organised.
Requirements
:Proven experience in a similar role within the hospitality or accommodation sector.
:Strong leadership and team management skills.
:Excellent communication and interpersonal abilities.
:Commitment to delivering high standards of guest service.
:Knowledge of Health and Safety and COSHH regulations.
:Strong organisational skills with the ability to manage multiple tasks simultaneously.
:Flexibility to work during peak season and manage off:season preparations.
:This role is subject to a Basic Disclosure and Barring Service (DBS) check.
At Park Holidays UK, youll be part of an industry:leading organisation where youll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart.
We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative en