Overview
HM Revenue & Customs (HMRC) is hiring an Administrative Officer to join its Operational Credibility Team. This is a full‑time, hybrid role based in either Salford (Manchester) or Stratford (London). The position involves working with sensitive trade data, supporting data assurance, and liaising with customers to ensure accurate and timely submissions.
Key Details
* Locations:
o Three New Bailey, Salford, Manchester M3 5FS
o 14 Westfield Avenue, Stratford, London E20 1HZ
* Salary: £28,016 per annum
* Contract: Full‑Time, 12‑month fixed term with reserve list
* Work Model: Hybrid (office‑based during onboarding, then flexible)
Responsibilities
* Assure trade data submissions and ensure timely publication
* Interpret and query data anomalies with traders or agents
* Update IT systems and escalate unresolved issues
* Liaise with customers via telephone and email
* Prioritize daily tasks and collaborate with team members
* Maintain accurate spreadsheets and documentation
* Support training and development with regular reviews
Candidate Profile
Essential Criteria
* Proficiency in Office 365, especially Excel and Outlook
* Strong interpersonal and communication skills
* Ability to work independently and collaboratively
* Comfortable learning new systems and adapting to change
Desirable
* Experience in data handling or customer service
* Familiarity with secure data messaging and government systems
Benefits
* Civil Service Defined Benefit Pension Scheme (28.97% employer contribution)
* 25 days annual leave (increasing with service up to 30 days)
* Flexible and hybrid working options
* Family‑friendly policies
* Personal support, coaching, and development opportunities
Application Process
* Submit an online application via the Civil Service Jobs portal
* Complete Civil Service Numerical and Verbal Reasoning Tests
* Provide a name‑blind CV and a 250‑word personal statement
* If shortlisted, attend a video interview with experience‑based questions
Important Notes
* Application deadline: 30 October 2025 at 23:55
* Tests must be completed within 24–48 hours of invitation
* This role is not eligible for Skilled Worker visa sponsorship
How to Apply
Click here to apply via the Civil Service Jobs website. Ensure all sections are completed accurately and submit your application before the deadline.
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