Description Post title Admissions Contact Team Enquiry Assistant College/Division External Relations School/Department Admissions Full time/Part time Full time Duration of the Post 29/06/2026 – 18/09/2026 Grade 2 Hourly rate £13.24 plus holiday entitlement Number of positions available 6 Closing Date 23/04/2026 at 23:55 Please note that this vacancy may be taken down early depending on the number of applications received. We advise you to submit your application promptly. Our offer to you At the University of Birmingham, Worklink is the dedicated student employment service which helps students to find flexible, well paid part-time roles that fit around your studies. Each year, the University invests more than £2.5 million to employ 3,000 of our own students in a wide range of roles, supporting our student community into part-time work. Roles available via Worklink include a range of positions, including administrative roles, support staff such as cleaners or baristas, research roles and many more. Jobs through Worklink help you to gain work experience, develop skills relevant for your future career, and improve your soft and hard skills in a professional setting. Enhance your CV and get valuable experience ready for graduate roles and feel connected to your university and local community. Our jobs are flexible and can be scheduled around your academic commitments, so you can focus on your studies first. Our team are passionate about supporting students into work. Worklink are based in a central location on campus which is easily accessible for students and can also be contacted online. Find out more about working through Worklink here or via the student intranet. Job summary The Enquiry Assistant is required to provide a high level of front-line service to all making enquiries to the Contact Team. Main duties Responding to Admissions enquiries received by email, by phone and online; acting as the first contact point to resolve or triage queries Responding to a broad range of enquirers across the breadth of the applicant lifecycle, including international applicants, parents, teachers and internal members of staff Acting as the internal liaison contact, conducting assessment and escalation of enquiries where appropriate Collaborating with colleagues both within the team and the wider Admissions Office, ensuring the correct referral channels exist for routing more complex queries Checking current applications for completeness and/or their current status and providing the appropriate advice and support where required Maintaining a high level of customer service by ensuring that standard levels of service are adhered to at every stage of the enquiry process Alerting the Team Leaders of potential backlogs or system issues with the possibility of damaging knock-on effects Completing training activities as directed by the Head of the Contact Team and Team Leaders, including training in the relevant systems and/or customer services To undertake other tasks which will be required from time to time within the Admissions Office, such as involvement in Confirmation and Clearing, outbound calling and other general office duties Required knowledge, skills, qualifications & experience Excellent interpersonal skills including politeness, diplomacy, tact and courtesy as the role involves considerable contacts with others, both internal and external to the University Accuracy and attention to detail in data entry and in providing information Accuracy in use of oral and written English for answering queries in person, by telephone and in writing Confidence in the use of IT systems for data entry and retrieval A flexible approach to work due to the often-changing priorities of the Contact Team An excellent team worker, understanding their role within the immediate and wider team and acting within minimum standards in a time sensitive environment An understanding of the principles of confidentiality when handling personal data and an appreciation of the importance of data protection within a university Admissions environment General office skills Desirable: An understanding of the admissions process and the importance of the role in contributing to the successful recruitment and selection of students, which in turn contributes to the financial and reputational health of the institution Experience of working in a customer service environment Further details The working pattern for this role is expected to fall between 8:00am and 6:00pm, Monday-Friday. Please ensure that you are able and eligible to work full-time hours during this period before applying. If you are unsure about your eligibility, you can review university working hour restrictions and contact Worklink if you have any questions. For any informal queries, please contact Laura Sharkey (l.sharkey@bham.ac.uk) The University of Birmingham restricts all students to working up to 20 hours per week during term time for a maximum of 13 consecutive weeks. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT, PGR or PhD student), you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week. In addition to this, please be aware if you are an international student you will be required to apply to the Registry for the appropriate authorised absence. You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered. To work you will need to carry out a right to work check. These checks will need to be completed prior to work commencing. Regarding the use of AI in applications, we review hundreds of applications and shortlist candidates based on their unique perspective, motivations and potential. Cover letters generated through, or edited by, AI tools (e.g. ChatGPT or CoPilot) are easy to identify. They produce generic answers and will not score highly enough to progress. You may use AI tools for research, but all written content in your application must be your own work. Authenticity and originality are key to standing out in this process. Due to the high volume of applications we receive, we’re unable to contact all applicants individually. You can check the progress of your application by logging into the Worklink jobs portal using the same email address you used to apply. If you haven’t heard back within six weeks of the closing date, please assume your application has been unsuccessful. Our Shared Values Ambitious We are confident in the University of Birmingham and project this globally. We are focused on our goals, are clear about our strengths, and pursue our own direction. We are bold and take intelligent risks. Innovative We enjoy being the first to do things. Inspired by our Birmingham heritage, we are resourceful, creative, grounded, and practical, and seek to make a real and positive difference to the world around us. Open We welcome colleagues, collaborators, and students from across the world to work and study with us. We are committed to academic freedom, freedom of speech, and equality of opportunity for all. We expect everyone to act with sensitivity, respect, and fairness. Collaborative The major challenges facing our city, nation, and the world cannot be solved if we act alone. We enhance our research and education by pursuing creative partnerships within and beyond the University. Responsible We operate with transparency, trust, and respect. We value our role as an anchor institution for Birmingham. We strive to be an excellent employer, to reduce inequalities in access to education, and to place sustainability at the heart of our work.