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At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.
About The Role
We are seeking highly motivated, reliable, positive customer service professionals with skills and experience to join our Member and Community Retail Stores. The purpose of this role is to create exceptional customer service experiences for our members at their first point of contact.
* Rate at commencement is $30.65 per hour + super
* Part-Time permanent, 25.5 hours per week, 9am – 2.00pm, Monday to Friday (one morning per week 8.30am start time)
* Maroochydore
You will play an integral role in deepening RACQ’s relationship with Members by
* Engaging members in conversation to build rapport.
* Actively listening to members, seeking to understand the reason for their visit
* Matching and directing members with an appropriate consultant, whilst setting expectations
* Creating memorable experiences for members by showing empathy and supporting them in important life moments
* We provide training with ongoing support to set you up for success!
About You
* An engaging communication style with active listening and proven ability to engage our members
* Customer Service experience in a retail or similar customer focused environment
* A resilient team player who is committed, reliable and has a positive attitude
* Attention to detail, with basic computer literacy and accurate data entry skills
* Adaptability in a fast-paced, structured environment
Why join RACQ?
It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction of home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.
RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.
At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion, particularly for people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability-related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirements, please advise us at the time of applying.
What We Offer You
At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the benefits our people have access to include:
* Financial benefits and discounts on a range of banking, assistance and insurance products
* Giving back to our communities with paid volunteer leave, payroll giving, and volunteering for community events such as MotorFest.
* A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
* Prioritize your wellbeing with discounts on health programs and access to wellbeing initiatives such as annual flu vaccinations, corporate health insurance, and a free, confidential Employee Assistance Program (EAP).
* Invest in your development with in-house programs and access to an extensive digital learning platform.
You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits
Ready to apply to do good stuff daily?
Please Note: To objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments, and/or a criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.
Questions? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process
Work Locations
Maroochydore
Seniority level
* Not Applicable
Employment type
* Part-time
Job function
* Other
Industries
* Insurance
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