About Us
We offer a comprehensive claims management service that supports our sister company, Policy Expert. Our dedicated team works tirelessly to deliver exceptional results and build trust with customers.
Our approach combines cutting-edge technology with top-notch customer care, ensuring seamless support from initial contact through to final resolution. We're proud of our 4.5-star Trustpilot rating, reflecting our commitment, expertise, and determination to excel when it matters most.
About the Role:
As a Tradesperson, you'll carry out a wide range of repairs in homes affected by fire or water damage. You'll be the face of our organization, working with care and professionalism to restore comfort and safety to our customers.
No two days are the same - you'll use your skills across multiple trades while delivering outstanding customer service.
Main Responsibilities:
* Completing repairs including basic plumbing, electrical, carpentry, plastering, tiling, and decorating.
* Working in people's homes in a clean, respectful, and efficient manner.
* Sourcing materials from stores to complete jobs, ideally in a single visit.
* Using your judgement to find practical solutions and flag additional issues when needed.
* Recording job details, materials used, and work completed via PDA or paperwork.
* Working with team members across the organization, including supervisors and customer experience staff.
* Following all health & safety procedures, wearing appropriate PPE, and complying with policies.
* Maintaining your tools, van, and equipment to a high standard.
* Attending training, toolbox talks, and staying up to date with safety and safeguarding requirements.
Requirements:
* Experience across a range of trades, ideally within social housing, property maintenance, or construction.
* A relevant trade qualification and/or proven practical experience.
* A CSCS card.
* A full UK driving licence (essential - you'll be travelling between sites).
* Excellent communication and interpersonal skills.
* A proactive and positive attitude, with a strong sense of responsibility and professionalism.
* Confidence using PDAs or similar devices to record and manage jobs.
Benefits:
* Basic Salary up to £35,000 (dependent on experience), as well as market-leading benefits.
* 25 days Annual leave plus statutory holidays.
* Discretionary performance-related bonus.
* Lifetime insurance cover.
* Enhanced company pension scheme.
* Employee of the month & employee of the year awards.
* Refer a Friend scheme.
* An extra day's holiday for your birthday.
* Paid volunteering/charity day a year.
* A vehicle and tools for work purposes (subject to policy).
Join Our Team:
If you're proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team.