Job Description
Job description
If you want to lead a friendly, hardworking team that takes pride in their work and thrives on making our guests happy, this opportunity to join our Front of House team is perfect.
A fantastic opportunity has arisen to join Wildes We are looking for an energetic, hands-on, dynamic, and enthusiastic individual who is passionate about hospitality.
As our Senior Guest Services Manager, you will be an ambassador for the hotel as well as the team you are leading. Managing the operations throughout the day, you will be passionate about delivering world class service to our guests, whilst ensuring standards are maintained and targets are achieved.
Being a Senior Guest Services Manager requires a lot of skill and dedication, so you will have incredible organisational skills and attention to detail, have a hands-on approach, along with stamina and the ability to remain positive and calm when under pressure.
About you:
You will already have experience as a Senior Guest Services Manager or similar role within a similar size hotel
You'll be motivated by ensuring your department and team consistently delivers an outstanding and memorable guest experience and will enjoy building rapport with guests and colleagues
You will have experience of leading diverse teams and will enjoy coaching and developing team members, motivating them to be their best.
You will have excellent hotel system knowledge and experience of training others to use this confidently.
Knowledge of the Derbyshire area would be an advantage but is not essential.
Most of all, you'll have a professional, organised, charming and friendly approach.
Knowledge of Reslynx and Res Diary would be an advantage but not essential.
Responsibilities
Ensure all hotel standards and procedures are met
Responsibility for the Hotel operations whilst on shift
To continue to develop an effective, cohesive & competent team
To embrace and focus on the highest levels of service being delivered to our guests
Ensuring all relevant information is recorded and shared with the senior management team each day
Responsibility for the safety and security of all guests and staff
Hands-on approach to ensure all tasks are completed accurately
Respond to customer reviews and ensure that all feedback is dealt with promptly.
Complete rota's for the Guest Services and Nights Team
If you love to motivate, are always looking to spot progression and development within your team, are well organised, possess excellent communication skills, can work on your own initiative, and have a genuine desire to work in the hospitality industry;
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