Job Summary
This role is responsible for building strong relationships with patients, providing exceptional customer service, and ensuring a smooth patient journey.
About the Job
We are looking for a highly motivated and passionate individual to join our team as a Patient Advisor. As a Patient Advisor, you will play a key role in making our patients feel comfortable and relaxed while providing a 5-star service.
Responsibilities
* Building strong relationships with patients and providing exceptional customer service.
* Performing diagnostic eye scans and confidently relaying patient information to the optometrist.
* Maintaining accurate and up-to-date patient records.
* Arranging affordable finance options for patients.
* Scheduling patients' consultations and surgeries with optometrists and surgeons.
Requirements
* Excellent written and verbal communication skills.
* Strong negotiation skills and ability to work with and without supervision.
* Self-motivated with a willingness to succeed.
* Commercially aware and able to provide world-class customer service.
What We Offer
* An industry leading salary and excellent bonus potential.
* State of the art, modern working environments.
* 29 days annual leave.
* Free Laser Eye Surgery and Intraocular Lens Surgery.
* Free eye tests.
* Discounted prescription eye wear and sunglasses.
* Generous friends and family discount scheme.
* Ongoing training and development opportunities.
* Pension scheme.
About Us
We are a leading provider of eye care services, dedicated to delivering exceptional patient care and outstanding clinical outcomes. Our team works together to strive for excellence, support each other, and respect one another.
Culture and Values
We value a culture of care, trust, and integrity, extending to our local communities through charitable and environmental projects. Our employees benefit from a fulfilling, fun, and rewarding career, with opportunities for growth and development.