JOSEPH
Store Manager - Brook Street
As a JOSEPH Store Manager, you will play a pivotal role in driving sales and delivering an exceptional shopping experience for our customers. You will lead, motivate, and develop your team, ensuring operational excellence while aligning with our values and commercial objectives. Your focus will be on elevating store performance and curating a sophisticated and immersive shopping environment that reflects the brand’s prestige. You will also play a key role in leveraging CRM tools and customer data to create personalised, high-touch interactions that deepen relationships and drive commercial success.
Key Responsibilities:
This will include but is not limited to:
Commerciality & Sales Generation
* Drive and exceed sales targets through personal and team sales techniques.
* Develop strong clienteling initiatives to enhance revenue.
* Manage budgets, address underperformance, and provide commercial solutions.
* Conduct competitor analysis to refine offerings.
* Optimise staff scheduling for profitability.
* Identify, coach, and upskill key performers to meet commercial objectives.
CRM & Customer Experience
* Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
* Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
* Train and empower the team to effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
* Leverage data-driven insights to identify and maximise commercial moments, such as:
* Client anniversaries, product launches, and special events to drive engagement.
* Re-engagement strategies for lapsed or VIP clients through strategic outreach.
* Exclusive in-store experiences based on customer preferences and spending behaviour.
* Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.
* Lead by example with deep brand and product knowledge.
* Drive high service standards and team accountability.
* Act as an escalation point for customer concerns.
* Uphold luxury service and company values.
Leadership & Team Development
* Lead, coach, and inspire the team to deliver outstanding customer service and sales performance.
* Set and manage KPIs to drive team performance
* Foster a culture of excellence, ensuring engagement, motivation, and professional growth.
* Provide clear direction and set performance expectations to uphold brand standards.
* Proactively addressing and resolving individual and team challenges to maintain a professional and high performing, supportive working environment
* Develop succession plans and foster career growth.
* Oversee recruitment, training, and employee relations.
* Ensure adherence to company policies and accountability.
Store Operations
* Maintain store and VM standards in line with Guidelines
* Ensure stock movements in and out of store are managed accurately to minimise stock loss
* To support and actively participate in stocktake for your store and working with your Area Manager create and support an action plan following stocktake
* To follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set
* Ensure compliance with health, safety, and company policies.
* Maintain store upkeep, organisation, and administration.
Key Skills & Experience
* Proven experience in premium/luxury retail with strong commercial acumen.
* Ability to identify opportunities, drive sales, and exceed targets.
* Strong clienteling, coaching, and leadership abilities.
* Proficiency in POS and store systems, with excellent organization and problem-solving skills.
* Effective stakeholder management, collaboration, and communication.
* Resilient, solution-driven, and adept at motivating teams.
* Detail-oriented, reliable, and accountable.
Why work with JOSEPH
As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry. As a member of the JOSEPH team, we also offer as part of our benefits package:
* 33 Days Annual Leave (Full time contracts)
* Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust
* Performance awarded bonus and/or commission scheme
* Generous staff discount towards our luxury JOSEPH products & our multi-brand products
* Access to Sample Sales, Social Events & more!