Barrow-in-Furness Full-time – 35 Hours Competitive Salary Benefits An exciting opportunity has arisen for an innovative and confident individual to join our Intermediary Team as a Intermediary Business Administrator. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. We are committed to building a diverse workforce and will consider all applicants. In this role, you will: • Support the Intermediary function directly by ensuring we provide service excellence to our Intermediary partners and community. • Assist with the growth of our Intermediary panel by supporting the business development managers in developing and maintaining new and existing relationships. • Processing new intermediary registration requests, maintaining and updating intermediary records and profiles. • Providing ESIS and related documentation on request. • Managing inbound activity across telephony, web chat and e-mail in a professional and efficient manner. • Proactively identifying and escalating service related issues and feedback to colleagues within the team. • Information gathering, research and production of MI for the Intermediary function. • Active participation in team discussions, workshops and projects. What you will bring: • Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above. • Adaptable and resilient in identifying resolutions. • Excellent communication skills with a strong teamwork ethic. • Ability to manage a varied workload and prioritise effectively. • Strong attention to detail and commitment to accuracy. • Demonstrates empathy, professionalism, and resilience when supporting Members. What you can expect from us: • Upskill opportunities to develop awareness, capability and skills in role. • 27 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, Moving House Day. • Competitive pension with up to 10% employer contribution. • A comprehensive benefit package. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .