Job Type: Fixed Term Contract
Duration: 12 months
Location: Isle of Man
Salary: TBA
Hours of Work: Full Time
Start Date: ASAP
Position Summary:
Administrators at Isle of Man Energy play a crucial role in delivering top-tier administrative support and customer service. They manage customer calls and emails, ensuring all inquiries and complaints are resolved efficiently and professionally. This position is vital in upholding Isle of Man Energy's commitment to outstanding customer service, exemplifying the company's dedication to excellence
Billing Administrator Responsibilities
• Review billing reports to identify and rectify any inaccuracies.
• Ensure billing is completed accurately on a daily, weekly, and monthly basis.
• Monitor billing sequences to guarantee timely and correct month-end and year-end reporting.
• Enter the correct Calorific Value into the system daily.
• Conduct quarterly audits of billing calculations.
• Manage and monitor the Consecutive Estimate, Non-Sign Up, and No Usage spreadsheets.
• Oversee both commercial and domestic accounts.
• Ensure all customers receive exceptional service.
• Identify risks, opportunities for improvement, and ways to enhance team performance and customer offerings.
• Ensure bills are sent to our billing distributor and audits are completed.
• Resolve invoice disputes while maintaining strong customer relations.
• Apply payments to accounts daily.
• Complete daily Direct Debit runs.
• Clear ADDACS and unpaid transactions daily.
• Conduct timely Direct Debit reviews.
• Follow the dunning and enforcement process.
• Process credit checks and refunds.
• Ensure daily postal dispatch.
Minimum Requirements:
• Experience in billing and financial reporting
• Strong attention to detail
• Ability to manage billing cycles
• Excellent customer service skills
• Ability to identify and implement process improvements
• Experience in payment processing
• Knowledge of compliance and enforcement processes
Core Competencies:
• Proficiency with relevant software applications
• Strong attention to detail
• Excellent customer service skills
• Ability to manage billing cycles
• Experience in conducting audits
• Numerical proficiency for financial analysis
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