Salary: £27,500 - £31,000
Department: Registry
Location: Leeds
Type of Contract: Full Time / Permanent
Role Overview
The Timetabling Officer will liaise with the department and faculty staff to keep the information in the timetabling software and processes up to date, accurate and relevant. They will create clear, accessible schedules that support student engagement and help deliver a positive learning experience for students across GBS.
Responsibilities
* Act as the first point of contact for key stakeholders within the timetabling process, liaising, advising and supporting the production of accurate data that supports course delivery throughout the academic year.
* Develop a comprehensive understanding of the complex timetabling system and processes, along with the policies and practices that impact timetabling.
* Ensure data is inputted accurately into the database to maintain the integrity of the student timetable within required timeframes.
* Assist with the timetabling of agreed curriculum areas to fit resourcing requirements and resolve scheduling queries.
* Maintain liaison with curriculum managers and staff to ensure timetables are accurate and up to date, processing changes as requested.
* Resolve rooming and scheduling issues.
* Assist with audits of timetabled provision ensuring compliance with management and information systems policies and procedures.
* Resolve timetabling conflicts arising from students' course choices and individual timetable preferences.
Qualifications
* Minimum level of education equivalent to Level 3.
* Confidence with data handling.
* Successful experience working in an administrative or data capacity in a customer‑focused office environment.
* Experience working within a higher education or further education setting.
* Experience of high‑volume administrative work and information management.
* Well‑developed IT skills; advanced proficiency with Microsoft Office, particularly Microsoft Excel.
* Experience extracting and manipulating data while maintaining data integrity.
* Proactive approach to problem solving and curiosity to investigate issues.
* Effective written and oral communication skills.
* Ability to perform numerical calculations accurately and confidently.
* Ability to provide courteous, high‑standard customer service and remain calm under pressure.
* Willingness to deliver and support training in timetabling to colleagues and work effectively as a team member.
* High level of personal integrity, confidentiality and strong attention to detail.
* Capacity to work flexibly to meet changing business needs and maintain good attendance and punctuality.
* Commitment to own learning and development.
Desirable
* Degree qualification.
* Experience using EventMAP Timetabler.
Benefits
* 25 days annual leave, plus 8 public holidays.
* 1‑day extra leave per year of service, up to a maximum of 5 days.
* Workplace pension scheme.
* Tuition reimbursement for career development courses.
* Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme and more.
* Perks@Work discount platform, wellbeing centre and more.
* Reward and recognition programme.
* £500 award for employee referral scheme.
* Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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