Overview
We're Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today.
We're looking for passionate and customer-focused individuals to join our team as a Customer Service Delivery Representative in our
Inverness Area
. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.
This a temporary position starting
immediate until October
– with the potential to be extended to a permanent role pending performance and business need. Additionally, this role requires flexibility with shifts available across
seven days a week
between
7am-10pm.
The pay for this temporary position will be
£14.41 per hour
, if extended to a permanent position the pay will be
£12.41 per hour.
The number of contracted hours will be
45 per week
, but flexibility with working days and times is essential
If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you
Responsibilities
Responsibilities:
* Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
* Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
* Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
* Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures
* Delivery and collection of vehicles across the region
* Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
* Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements
Qualifications
Qualifications:
Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility
* Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
* Previous experience in customer service or retail.
* Strong attention to detail and the ability to multitask in a busy environment.
* Strong work ethic and positive attitude.
* The flexibility to work a variety of shifts, including evenings and weekends.
Additional Information
* Please let us know about any accommodations you may need to participate in the recruitment process.
* No drug or alcohol related offence within the last five years is permitted.
* You must be over 21 years of age for insurance purposes.
* You must have a full manual UK or EU driving licence.
* Location: Inverness