Join to apply for the Customer Service Representative role at Aviva
Salary: £25,100 – £28,500 depending on hours, skills and experience.
We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth. We love people who do the right thing for our customers and our colleagues.
This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.
A bit about the job:
Our Claims Handlers handle insurance claims with maximum efficiency and minimum fuss in a modern and welcoming office environment. Primarily a phone-based role, you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process, gather necessary information to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers.
Don’t worry if this is something new for you; full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers' insurance needs. If this is you, then why not apply today!
Working Hours:
* Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday.
* Our current rotation is one late shift every 2nd week and 1 weekend day every 3rd weekend.
* Average of 35 hours per week over 5 days.
* You will be required to be flexible with these hours as shifts for this role are on a rota basis.
* We are also open on Bank Holidays.
Skills and experience we’re looking for:
* Positive attitude and strong desire to meet customers’ needs.
* The ability to listen and reason empathetically.
* Flexible attitude towards change and ability to work in a fast-paced environment.
* Good level of IT skills to navigate systems.
What you’ll get for this role:
* Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progression scheme”, so the further you develop in this role the higher the salary will be)
* Bonus opportunity - 6% of annual salary (actual amount depends on your performance and Aviva’s).
* Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
* 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
* Make your money go further - Up to 40% discount on Aviva products and other retailer discounts.
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
* Brilliantly supportive policies including parental and carer’s leave.
* Flexible benefits to suit you, including sustainability options such as cycle to work.
* Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
* We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.
To find out more about working at Aviva take a look here.
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to amber.britton@aviva.com.
Seniority level
Associate
Employment type
Full-time
Job function
Other
Industries
Insurance
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