Overview
Issuing Onboarding Manager at Checkout.com
Checkout.com is seeking a talented Card Issuing Onboarding Manager to join the London-based Onboarding team. You will work closely with clients to define their requirements while coordinating with internal stakeholders to launch the card programme. You will manage the end-to-end onboarding process, from pre-sales and initial scoping to implementation and handover to business-as-usual teams. This role offers exposure to core business areas and collaboration with key internal stakeholders. It is a growing team with a broad range of projects and opportunities to build a career in fintech.
What You Will Be Doing
* Responsible for day-to-day interaction with internal teams (Commercial, Finance, Risk, Legal, Operations, Engineering and Product) involved in onboarding new Issuing clients.
* Management of the relationship with the client whilst the project is in progress.
* Serve as the main point of contact for customers throughout the implementation process, fostering relationships and gaining a deep understanding of their integration requirements.
* Work with internal and external teams to ensure that deliverables and operational processes are implemented prior to putting an Issuing client live.
* Create project plans to monitor the tasks of the project and communicate progress to internal stakeholders.
* Ensure continuity of information in handover to Operations and Customer Support teams.
* Work with partners such as Mastercard, Visa, Apple, Thales, Fime and Google to enable bespoke card issuing products.
* Build and enhance onboarding processes to improve project delivery efficiency.
Qualifications
* Strong project management / client delivery experience, with 4+ years in the payments industry.
* Proven track record of success in customer-facing project delivery and management roles.
* Solid knowledge of the card issuing and payment processing industry; previous experience with schemes, perso bureaus and digital wallet providers (Apple & Google Pay) is a plus.
* Ability to manage internal and external stakeholders to deliver on projects and card programme launches.
* Strong communication skills (interpersonal, verbal, presentation, written, email).
* Ability to work under pressure and multi-task.
* Adaptable to ambiguity and shifting priorities in a fast-paced environment.
* Problem-solving ability with a qualitative approach; focus on simplicity and efficiency.
* Hands-on attitude; comfortable getting hands dirty to deliver results.
Life at Checkout.com
We create conditions for high performers to thrive through ownership, fewer blockers, and work that makes a difference from day one. You’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. We value diverse backgrounds and identities, and we’ll support you to grow and make a difference.
Our hybrid model offers flexibility, with three days per week in the office to support collaboration and connection. If you need any adjustments during the application or working environment, please let your recruiter know.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Human Resources
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