Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants, ensuring tasty food, maintaining food hygiene, and driving sales.
Responsibilities
1. Provide excellent customer service by assisting customers with various transactions across the store.
2. Drive sales through customer interactions and promote the benefits of the Dobbies Club membership.
3. Assist with customer queries using strong product knowledge, including allergies and dietary requirements.
4. Work with your team to maintain store cleanliness and upkeep.
5. Operate on the shopfloor and in other store areas as required, which may include stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service. This is an ideal opportunity to gain new skills and experience.
Who we are looking for
1. A passion for delivering a great customer experience, serving everyone with a smile.
2. Experience in a customer-facing role and a passion for working within hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctuality, good presentation, and a proactive, hardworking attitude.
5. Eagerness to learn new skills and gain new experiences.
6. Ability to thrive in a busy, fast-paced environment.
7. Demonstrate our values at all times: being one team, improving every day, bringing a smile, living and breathing gardens, and making it work for our customers.
What we offer
1. Generous annual leave entitlement, with flexible holiday use and limited statutory days off.
2. Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support through Retail Trust, offering confidential support, virtual GP, free counselling, and retail rewards.
5. Development opportunities via Dobbies Academy with eLearning and training programs.
6. A thriving, passionate, diverse culture committed to customer satisfaction.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants is reflected in our products, services, and community activities. Many stores feature a restaurant or coffee shop, providing a relaxed environment for customers. We also host events and support a national charity, fostering community engagement. We are committed to being a great place to work, encouraging our colleagues to be their best every day and celebrate successes together.
#J-18808-Ljbffr