Line Manager: Software & Services Director, UK
Location: Newbury (moving to Reading August 2026)
Direct reports: Yes
The Role
Renewals are where value is either protected or lost. This role sits right in the middle of that.
You’ll manage renewals across our UC software and subscriptions portfolio. That means working through data, spotting opportunities, speaking to partners, and getting quotes out quickly and accurately.
It’s a hands‑on commercial role for someone who wants to grow, learn, and make an impact.
You’ll be supported on admin and data entry. Your focus is:
* Reacting to what the data is telling you
* Moving opportunities forward
* Making sure nothing slips
What You’ll Be Doing
Own the renewal cycle
* Work through renewal data and pipeline daily
* Engage with partners early (typically 90-120 days out)
Drive commercial outcomes
* Spot upsell and cross‑sell opportunities
* Support pricing conversations and quote creation
* Treat every renewal as a chance to add value, not just process it
Be close to the detail
* Use data to prioritise accounts and actions
* Keep CRM and pipeline accurate
* Stay on top of multiple renewals at different stages
Work across the business
* Align with Sales, Vendors, and Services to get deals over the line
* Know who to pull in and when
* Keep communication simple and clear
Keep things moving
* Follow up. Then follow up again.
* Be proactive, not reactive
* Make sure nothing drops
What We’re Looking For
This is where we’re being specific. We’re not looking for a senior salesperson or a strategic leader. We are looking for someone who:
* Has worked in UCaaS / CCaaS / SaaS / telecoms / IT distribution
* Already understands what we sell
* Is hungry, proactive, and commercially aware
* Is comfortable working with data, quotes, and pipeline
* Wants to step into a role with more ownership
* A Sales Support / Renewals Exec
And ready for more.
What Good Looks Like
* You move quickly and stay organised
* You don’t wait to be told what to do
* You’re confident picking up the phone or sending the quote
* You spot opportunities others miss
* You keep things simple and get things done
KPIs
* Net Revenue Retention (NRR)
* Renewal Rate
* Upsell / Cross‑sell contribution
* Pipeline coverage and accuracy
* Quote turnaround time
Why Konekt
Cloud communications is growing fast. It’s also getting more complex.
We help partners cut through that. Simple as that.
We’re not a traditional distributor. We’re a growth partner, focused on software, services, and doing things properly.
* ~400 buying customers
* Start‑up mentality with real backing
* Built for where the market is going, not where it’s been
You won’t be stuck in a slow‑moving environment here. You’ll be part of a team building something properly.
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