Service Desk Engineer – IT Support Contract (6‑month)
Our Group IT Team is looking to recruit a Service Desk Engineer for an initial 6‑month contract, with the strong possibility of permanency, to provide additional expertise and support during the launch of a number of key strategic projects. This hands‑on role requires on‑site attendance.
You will join a team of seven to support Ekco’s operations across the UK, and the wider global business. The successful candidate will be primarily stationed at our UK HQ in Milton Keynes at least three days a week, and will also need to travel to our London based offices. Occasional travel to Ireland/Netherlands may be required.
As a junior role we don’t expect many years of experience, but do expect an eagerness to learn and passion for IT and all things tech!
Day‑to‑day responsibilities
* Managing tickets with high quality triaging, notes, communication and customer service.
* Coordinating with HR to assist new joiners with new user onboarding.
* Providing hardware break‑fix support.
* Managing laptop + phone imaging and device inventory.
* Coordinating with the logistics team on deliveries of hardware.
* Working with the global team to provide remote technical support for users across all regions.
* Assisting with the technical maintenance of our UK offices – basic networking, printing and infrastructure support.
* Coordinating with other technical teams and 3rd party vendors.
* Documenting changes and processes in our documentation solution when required.
Essential qualities
* Passion for IT and Technology.
* Experience supporting hardware and software, at home, school or in the workplace.
* Confidence using Windows and/or macOS.
* Basic understanding of Microsoft Azure, Intune and Windows Server.
* Demonstrable experience meeting deadlines.
* Able to explain basic IT concepts such as Servers, Clients, DNS, DHCP, Firewalls, switches and routers.
* Ability to learn and research new concepts and technologies independently.
* Excellent English professional communication skills, both verbal and written.
* Team player.
Desirable
* 1+ years of technical experience in a similar role.
* Any work experience in a professional role.
* Confidence using Linux and other technologies.
* Basic administration experience of Microsoft 365, Intune, Windows Desktop/Server, Active Directory, macOS.
* Scripting and/or programming experience.
* Industry certifications – Azure, Microsoft 365, A+ and Network+ desirable.
* Experience with ticketing systems and/or the ITIL Framework.
Why Ekco
* Microsoft’s 2023 Rising Star Security Partner of the Year.
* First Irish Microsoft MSP to achieve all four Microsoft Security Specialisations.
* Ranked 4th fastest‑growing technology company in the Deloitte Fast50 Awards.
* Culture rooted in diversity, equality, inclusion & belonging.
* Commitment to internal mobility and career progression.
* Flexible, family‑friendly working at the heart of our culture.
* Proud to be a trusted security‑first Managed Service Provider chosen by IT leaders.
Core Values
* On It – We take ownership, follow through, and get things done.
* All In – We collaborate, support each other, and commit fully to shared goals.
* Connected – We build trusted relationships with colleagues, clients, and partners.
* Hungry to Grow – We stay curious, keep learning, and push ourselves to the next level.
Location
Ekco UK – Milton Keynes
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