Service Booking Scheduler Tunbridge Wells (Hybrid) Temp with a view to going perm Are you organised, proactive and confident on the phone? Do you enjoy keeping things moving and making sure nothing slips through the cracks? We’re looking for a Service Booking Scheduler to join a busy operations team in Tunbridge Wells. This is a temp-to-perm opportunity offering stability, development and the chance to become a key part of a fast-paced service environment. The Role You’ll be responsible for coordinating service bookings with third-party suppliers, confirming appointment dates and ensuring all information is accurately recorded within internal systems. This position plays a vital role in keeping service delivery on track, supporting customer experience and maintaining operational performance. What You’ll Be Doing Supplier Coordination & Booking Management Contact third-party suppliers to request, confirm and chase booking dates Secure timely updates on availability, job acceptance and any scheduling changes Build strong working relationships to ensure smooth and efficient communication System Updates & Administration Record all booking activity and supplier communication within internal systems Maintain accurate, real-time data to support operational visibility Ensure documentation and supporting information is correctly stored Manage and triage the shared Service Support inbox Communication & Coordination Update internal teams on confirmed dates, changes or escalations Flag potential SLA risks or supplier delays promptly Provide general administrative support linked to service scheduling Service Quality & Efficiency Proactively chase outstanding confirmations to minimise delays Identify recurring process issues and suggest improvements Help deliver a seamless end-to-end service experience About You Essential: Confident Excel user Strong communication skills, comfortable making high-volume outbound calls Highly organised with the ability to manage multiple bookings at once Strong attention to detail and accuracy Able to work effectively in a fast-paced, deadline-driven environment Experience using CRM or service management systems (training provided if needed) Desirable: Previous experience in scheduling, coordination or administration Exposure to field service operations or supplier networks Experience in a customer-focused or operational setting Personal Qualities Proactive and persistent – not afraid to chase for updates Professional and courteous in all communication Positive attitude and eager to learn Team-focused with a strong commitment to quality and consistency