Job Description
What will you be doing?
We’re seeking a talented individual to join our JLT team, where you will be responsible for the account administration end to end process of Joiners, Leavers and Transfers (JLT) within the business, including the building of laptops and the management of assets.
To succeed in this role, you need to be organised and have a natural analytical way of thinking along with a keen eye for detail. Previous experience of managing user accounts in tools like Active Directory will help you to translate and fulfil our user requirements.
You need to be delivery focused, able to multi-task and very much a team player. Working closely with Procurement, Application Owners and Technical Support teams to ensure colleagues have the right levels of access permissions and hardware to succeed in their roles.
You will get access to a wide range of different technical disciplines and must be comfortable working within a flexible and progressive environment.
As JLT Analyst, your responsibilities will include among others:
* Operational support of our Joiners, Leavers and Transfers, including hardware build and preparation, user account and application permissions, mobile phone set up
* Support day 1 set up with colleagues, either directly or remotely and the 'last day' process including remove accessing permissions and hardware retrieval
* Manage a queue of incidents and requests via our help desk solution, ensuring work notes are maintained. Prioritising workloads based on impact and urgency
* Assist with audits and projects as required
* Manage the ordering and configuration of hardware and software as per request requirements, following approval defined workflows
* Working with suppliers and internal application support teams in request fulfillment
Qualifications
To be successful in this role, you should:
* Have knowledge of IT systems such as Active Directory, Microsoft Azure and Exchange
* Ability to use Microsoft products including Excel
* Personable, diplomatic, and trustworthy - dealing with confidential information
* Comfortable dealing with all levels of staff up to and including Partners and Directors, with excellent verbal and written communication skills and a customer service focus
* Keen eye for detail
* Excellent time management skills, able to cope working in a busy environment and the ability to prioritise workload
Desired:
* Previous experience working in an IT support role or similar
* ITIL Foundation
Additional Information
As a colleague here at Evelyn Partners you will have access to benefits that include:
* Competitive salary
* Private medical insurance
* Life assurance
* Pension contribution
* Hybrid working model (role dependant)
* Generous holiday package
* Option to purchase additional holiday
* Shared parental leave
We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.
We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.