Job Description
Head of Service Operations
Crayford, Kent (with travel to Halifax, Derby & Group sites)£60,000 – £75,000 + Performance BonusPermanent | Full-Time
Streamlined Job AdvertAbout the Business
Attega is proud to support our client who are a rapidly growing compliance-led Technical Services platform delivering specialist engineering, hard FM and M&E services through a buy-and-build model. With ambitious growth plans from £24m to £75m+ turnover, the business is investing heavily in operational excellence, AI-driven systems, and scalable infrastructure.
This is a pivotal leadership appointment within the Group Hub structure.
The Opportunity
We are recruiting a Head of Service Operations to lead and transform a multi-site service coordination and helpdesk function supporting field engineering operations across multiple OpCos.
This role is far more than operational management, it is a business transformation opportunity. You will take ownership of people, systems, processes, KPIs, automation and service delivery performance, building a scalable, AI-enabled operation capable of supporting significant acquisition-led growth.
Working closely with the Applied AI Lead and senior leadership team, you will play a critical role in modernising the service function and improving efficiency, consistency and customer experience across the Group.
Key Responsibilities
* Lead and develop a multi-site Service Operations team across the UK
* Standardise processes, workflows and operating models across all OpCos
* Implement KPI frameworks, reporting structures and operational governance
* Drive automation and AI adoption within service coordination functions
* Improve operational efficiency and reduce cost-to-serve
* Support acquisition integration and onboarding into Group systems
* Enhance engineer and customer experience across all service touchpoints
* Develop scalable SOPs across scheduling, compliance, PPMs, escalation and billing support
* Build a high-performance culture focused on accountability and continuous improvement
What We’re Looking For
* Proven leadership experience within Service Operations, Helpdesk, Field Service Coordination or FM operations
* Experience leading operational transformation and process improvement initiatives
* Strong background using CAFM / FSM systems such as SimPro, BigChange or equivalent
* Experience implementing automation, AI tools or technology-led efficiencies
* Strong stakeholder management and leadership capability within multi-site environments
* Commercially aware with the ability to scale operational functions efficiently
* Background within FM, Building Services, M&E or Technical Services highly advantageous
Why Join?
* Opportunity to shape and build a Group-wide operational function
* Major investment into AI, automation and operational infrastructure
* Fast-growth environment with strong career progression potential
* High-impact leadership role with direct influence on business scalability
* Collaborative senior leadership team and acquisition growth strategy