Join our vibrant Charity Team as a Supporter Care & Administration Officer and play a pivotal role in strengthening relationships with our donors, volunteers, and community partners. Based primarily at our Charity Hub, you will act as the charity's CRM specialist, ensuring supporter data is accurate, up-to-date, and GDPR-compliant, while delivering exceptional donor care.
This varied role combines administrative excellence, financial accuracy, and fundraising support. You will process and acknowledge donations, manage internal NHS funding requests, and contribute to the planning and delivery of fundraising events. Your work will directly enhance hospital and community services, ensuring supporters feel valued and connected to our mission.
Main duties of the job include providing exceptional donor care, managing and maintaining supporter data, and handling a variety of tasks from processing donations to supporting the delivery of fundraising events. Accuracy, attention to detail, and a proactive approach are key, as your work ensures financial and administrative processes run smoothly and compliantly.
About us
The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.
We are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for 'would you recommend the Trust as a place to work?', and we're one of the most improved for staff engagement overall.
Person Specification
Qualifications: Good level of literacy, numeracy and general education, Minimum of GCSEs (or equivalent) in English and Maths Grade C/4 or above, NVQ Level 3 in Business Administration, Customer Service, or a related field OR equivalent level of qualification or significant experience in a similar role.
* Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook.
* Experience with CRM systems and databases, (preferably Beacon or equivalent charity/healthcare setting.
* Training in GDPR, data protection, or information governance
Experience: Demonstrable experience in a supporter care, donor stewardship, or customer service, Experience in charity administration including data entry, record keeping, correspondence, Experience processing and reconciling financial transactions, including online donations and credit/debit card payments.
* Experience of liaising with Finance teams to ensure accurate tracking and reporting of income
* Experience of policy or process development to improve administration or supporter care
* Event administration and supporter/volunteer coordination experience
Knowledge: Understanding of fundraising principles, donor journeys, and supporter engagement strategies, Strong IT skills, including proficiency in Microsoft office (Word, Excel, Outlook). A working knowledge of PowerPoint and Publisher, Knowledge of GDPR and handling confidential/sensitive information with discretion.
* Competence in generating supporter and income reports from a CRM
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