IMServ is one of the UK’s leading data collection and energy metering experts, delivering award-winning services to more customers in more locations, meeting industry targets, and setting a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water, along with highly accurate energy data collection services. All of this is supported by an easy-to-view online data management, analysis, and reporting software.
PURPOSE OF THE ROLE:
1. As the Head of New Business and Retention at IMServ, you will play a pivotal role in shaping and delivering IMServ’s commercial strategy to drive new business growth and ensure customer retention. Your primary responsibility will be to generate new business; manage and enhance IMServ's strategic relationships with large end-user clients, ensuring top-tier customer satisfaction, value, and long-term engagement.
2. Ensure the team aligns with strategic and tactical objectives while identifying and capitalizing on new business opportunities that contribute to IMServ’s growth. Lead, mentor, and develop a high-performing team, fostering a culture of excellence and continuous improvement.
3. Lead the sales team in identifying and pursuing new business opportunities, leveraging market insights and industry trends.
4. Develop and execute sales plans to meet revenue targets.
MAIN RESPONSIBILITIES
1. Oversee the commercial management of client relationships, ensuring alignment with IMServ's strategic goals and contributing to sustainable business growth.
2. Provide commercial support for daily operational challenges, especially those involving contractual or financial issues, ensuring effective and timely resolutions.
3. Mentor Account/Sales Managers, fostering a culture of excellence, collaboration, and continuous improvement within the team.
4. Support team members' professional development by enhancing their skills and helping them achieve career goals. Oversee projects from conception through product development, customer trials, and contract securing, ensuring timely, within-scope, and within-budget delivery.
5. Provide comprehensive sales and revenue reports to monitor team performance and inform strategic improvements.
6. Participate actively in key customer tenders to ensure account management visibility and smooth sales-to-onboarding transitions. Contribute strategic insights to tender submissions.
7. Ensure a seamless onboarding process for new clients, setting the foundation for successful, long-term relationships.
8. Retain, renew, and grow existing contractual agreements by developing high-level relationships within customer organizations.
9. Support operational teams in resolving commercial issues, ensuring quality and timeliness of deliverables, including scheduled key account reviews with senior stakeholders.
10. Manage the financial aspects of the client portfolio, ensuring profitable service delivery through effective cross-departmental collaboration.
11. Represent IMServ at conferences, exhibitions, and events to promote our products and services. Collaborate with marketing to ensure our messaging is aligned and impactful.
12. Mentor team members, especially new hires, to facilitate onboarding and ongoing development.
13. Build and lead a high-performing team, fostering a culture of ownership, collaboration, and continuous improvement.
PERSON SPECIFICATION:
Knowledge & Qualifications
* Degree-level education and/or relevant professional qualifications.
* Deep understanding of new business development and retention strategies, including industry best practices.
* Experience in project management, including analysis, design, and execution.
Skills
* Strong knowledge of market research, segmentation, and customer insights methodologies.
* Understanding of industry regulations, compliance standards, and the competitive landscape.
* Exceptional leadership and influence skills across all organizational levels.
* Advanced analytical and problem-solving skills, with a focus on data-driven decision-making.
* Excellent communication and negotiation skills, both written and verbal.
* Proficiency in CRM systems and data analytics tools.
* Creative thinking and proactive customer engagement abilities.
* Discretion handling sensitive information.
Experience
* Proven leadership of sales and account management teams.
* Track record in designing and executing comprehensive business and retention strategies.
* Experience in financial planning, budgeting, and performance analysis.
* Knowledge of the utility industry and deregulation environment.
* High-level commercial exposure, including interactions with Board or Senior Leadership.
COMPANY BENEFITS:
* 28 days annual leave plus Bank Holidays
* Annual leave Buy & Sell scheme
* Enhanced Salary Sacrifice Pension Contributions
* Life Assurance up to 6 X Base Salary*
* Subsidised Health and Dental Cover*
* Contribution towards Eye Tests and Glasses
* Social Events and Retailer Discounts
* Employee Assistance Program and Wellbeing Centre
* Car Salary Sacrifice Scheme*
(*Terms and conditions apply)
OUR COMMITMENT
We value diversity and inclusion, striving to ensure equal opportunities in our recruitment practices. We believe a diverse workforce fosters collaboration, innovation, and ownership. We encourage applications from all backgrounds to join our team and contribute to our ongoing success.
(Please note that we reserve the right to close this position early.)
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