Bookings Coordinator/Customer Service Advisor
Nuffield Health Chester Hospital | Administration | Permanent | Full Time
From £25,038.00 per annum
37.5 hours per week
Responsibilities
* Ensure complex administration and support meets all required standards and timescales.
* Manage, appraise, and interpret data, information and /or situations.
* Handle all enquiries, or queries raised efficiently and effectively, escalating appropriately where necessary.
* Ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.
* Support our PMI and Self paying patients with queries, face to face and over the telephone.
* Liaise with the Theatre Manager, Outpatient Manager, Patient Services Manager and Pre‑op Lead to ensure efficient running of the day to day bookings process.
Qualifications
* To be a commercially minded person with drive and plans in place to ensure success.
* Be responsible for effective prospecting and managing opportunities throughout the entire bookings process utilising customer relationship and systems effectively.
* To champion the customer experience in the hospital and work with colleagues to deliver a strong customer focused mind‑set to bring the best of Nuffield Health to every customer.
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.
Location
Chester, The Grosvenor Hospital
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