Based in Manchester, this 12 month fixed term, full-time role plays a key part in shaping a high-quality employee experience across City Football Group. You will provide advisory-led support on complex and non-standard employee queries, primarily supporting travel and fleet to deliver solutions that go beyond standard processes. Alongside this, you will support the delivery of People initiatives and projects, helping to ensure a consistent, thoughtful and well-executed experience for employees across the organization.
Who We Are
Founded in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with teams across the globe connected by a shared belief in doing things differently. Alongside our clubs, we invest in football-related businesses and build partnerships that help the game, and the communities around it, thrive. Everything we do is guided by our purpose: empowering better lives through football. Rooted in more than a century of “City” football, we are proud of the role our clubs play locally and globally, creating positive impact on and off the pitch.
Within our People team, we focus on creating meaningful, consistent and high-quality experiences for our employees. This role sits at the centre of that ambition, supporting colleagues across the organization with tailored guidance while contributing to the development of our employee experience and People initiatives.
The Role
You will take ownership of non-standard employee queries, primarily focused in travel and fleet, providing tailored advice and practical support to ensure a consistent and high-quality experience.
You will collaborate closely with colleagues across the People team and wider business, acting as a trusted point of contact and escalation route where additional support is required. You will manage multiple cases simultaneously, ensuring clear prioritisation, accurate record keeping and timely resolution while maintaining a strong focus on employee experience.
You will also contribute to the delivery of People projects and initiatives, supporting the coordination and launch of new programmes in partnership with Internal Communications, People Business Partners and project owners. Through your insight and experience, you will help identify opportunities to improve processes and enhance the overall employee journey across City Football Group.
What You’ll Bring
* Experience working within HR operations or travel coordination
* Ability to manage complex queries and provide tailored, practical solutions
* Ability to organise and prioritise multiple tasks and cases effectively
* A passion for delivering a positive and consistent employee experience
Why Choose Us
Working at City Football Group means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.
* 26 days’ annual leave plus a day off for your birthday
* Private healthcare and dental cover
* Annual discretionary bonus
* Health Cash Plan
* Employee Assistance Programme with 24/7 GP support
* Company pension and life assurance
* Cycle to work
* Give As You Earn
* Discounted match tickets
* Savings in the City Store
* Free City+ subscription
* Stadium tour discounts
* Wider retail and lifestyle offers
Equal Opportunities
City Football Group is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability—physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact Hiring@cityfootball.com.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
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