Key Responsibilities
* The post will be responsible for the line management role of administration teams within their designated specialty teams. The role requires leadership of the whole admin team and has overall responsibility in ensuring patient needs are met by achieving both internal and external NHS objectives.
* The post holder will work closely with consultants and the directorate management team to co‑ordinate clinical activities, ensuring patients are seen in a timely manner, in line with national targets and also take independent action when necessary.
* The post holder will deputise in the absence of the Assistant Directorate Manager and ensure continuity of the service.
* Provide direct line management to administration teams across Perinatal Services and Gynaecology Directorates.
* Be responsible for the day‑to‑day running of administration services, ensuring robust processes are in place to maintain key metrics such as clinic management, cash‑up clinics, RTT, waiting lists and that activity is captured to secure contract income.
* Maintain awareness of national 18‑week referral to treatment (RTT) policy and local policies to ensure compliance.
* Manage workload prioritising as appropriate, ensuring urgent and important tasks are completed within required time scales. Be proactive in identifying workload issues that affect clinical service provision and, with the support of the Assistant Directorate Manager and Directorate Manager, develop and implement action plans to resolve these issues.
* Work as part of a group with other team leaders across the Trust to identify new ways of streamlining and improving administration teams, including the introduction of innovative/digital technologies.
* Participate in the recruitment and selection of new team members, short‑listing and interviewing staff such as Supervisors, Booking Clerks, Ward Clerks, Receptionists and Medical Secretaries.
* Ensure implementation of all relevant Trust policies within the team, e.g. Health and Safety, patient confidentiality, and medical records policy.
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands, providing primary, acute and community services. We are incredibly proud of the diversity of both our staff and the communities we serve, building a workforce that helps us fulfil our values, improve patient care quality and solve tomorrow’s health‑care challenges. We are passionate about the value of diverse thinking and lived experience, which enables us to become a learning organisation and a leader in delivering compassionate care for our patients.
We are pleased to have been rated as “Good” by CQC and have achieved numerous awards, including the Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs, and will consider all requests from applicants who wish to work flexibly.
For further details or informal visits, contact:
Name: Sarah Waddams
Job title: Directorate Manager
Email address: sarah.waddams@nhs.net
Telephone number: 01902307999
For more information or to arrange an informal visit, please email: Sarah.waddams@nhs.net
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