Your New Role:-
* Ensure efficient delivery of client system support, system administration and proactive assistance to all clients and suppliers.
* Delivering superior service experience to internal and external customers.
* Be the first point of contact when clients and suppliers have questions/issues
* Provide a single point of contact for end users, operational teams and suppliers
* Escalate or forward issues to specialist technical or procurement functions, setting priority and required resolution times.
* Ensure all helpdesk tickets adhere to a timeline, chase for resolution and escalate where necessary
* Provide a "first point of contact" for all customer phone and email/helpdesk queries.
* Answer and log all calls in a timely manner, estimate resolution time, chase resolution, keep customers always informed and inform of the final resolution.
* Ongoing communication internally with Purchase Managers, Purchase Ledger and Treasury
You will need:-
* Excellent Customer Service Skills
* Good telephone manner
* Good excel skills
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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