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Legal Support Assistant, Insurance, Financial and Professional Disputes, Manchester
Location: Manchester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 0e4363577b17
Job Views: 4
Posted: 02.06.2025
Expiry Date: 17.07.2025
Job Description:
Key Responsibilities
* Manage the production of documents and check returned work produced by the Document Production team for accuracy and formatting before it is passed to the relevant lawyer.
* Handle client-related calls, messages, and communication effectively.
* Manage interactions, add new prospects, clients, contacts, activities, and business development information.
* Maintain up-to-date client-specific protocols, implement and provide guidance and training where necessary.
Administrative
* Open and close files, supervise filing and record-keeping, and produce engagement letters ensuring compliance.
* Monitor key dates for clients and ensure procedures are up-to-date.
* Support fee earners in business development activities, including preparing pitches and scheduling meetings.
* Manage diaries, travel arrangements, meeting rooms, agendas, and circulate papers.
* Produce and maintain Excel spreadsheets as required.
* Serve as the first point of contact for queries, providing exceptional client service and promoting ownership within teams.
* Coordinate internal newsletters and briefings.
* Receive instructions via digital dictation and act upon them.
Communication
* Maintain relationships with fee earners and clients, ensuring high support levels.
* Support colleagues and liaise with other departments as requested.
* Answer calls for team members when away and participate in telephone rotas.
* Take minutes, follow up on actions, and liaise with the Legal Support Manager.
* Manage absences, arrange cover, and communicate accordingly.
* Assist with billing, review time allocations, and handle financial transactions.
Processing
* Manage priorities and workloads, ensuring deadlines are met.
* Create and maintain data rooms and client information systems.
* Ensure data accuracy and compliance with policies.
* Handle online applications, searches, and form submissions.
Customer Service
* Arrange and attend team meetings.
* Take instructions from fee earners, liaise with managers, and update service users.
* Offer assistance proactively and demonstrate excellent communication skills.
Qualifications and skills include managing client-facing tasks, investigating issues, being conscientious, a team player, adaptable, discreet, well-organized, and proficient in Microsoft Office.
The firm, Clyde & Co, is a global leader in legal services, specializing in sectors like insurance, transport, construction, energy, trade, and commodities. It values diversity, inclusion, community support, and environmental responsibility, with a presence in over 60 offices worldwide.
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