Select how often (in days) to receive an alert:
Job Title: Customer Consultant Fixed Term
Location: Ashford, KEN, GB, TN24 0SD
Full Time/Part Time: Part-Time
Contract Type: Fixed Term Contract
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. This is an exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Diversity Statement
At The Body Shop, we believe that equality is a human right and that all people should have an equal opportunity to pursue their dreams and aspirations. We are committed to attracting, developing, and retaining the best talent by offering a creative and inclusive workplace where talent is recognized. We value diversity and consider all applicants for employment without regard to race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, or disability. We are proud to have active employee inclusion networks that foster diversity, equality, and inclusivity, providing safe spaces for engagement and solidarity. The Body Shop is also committed to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation, please let us know in your application.
Your role in a nutshell
To support the store management team in driving sales and profit through delivering exceptional customer service on the shop floor, while demonstrating and upholding the company's values and policies.
More about the role
With over 2,000 products designed to suit every customer's preference, our team engages with customers daily to learn their needs and recommend suitable products, many of which are sourced ethically through Community Trade programmes. As a Consultant, you will offer expert advice, share the philosophy of The Body Shop, and help customers find products that fit their lifestyle.
What we look for
* Strong interpersonal skills to build rapport with customers; customer service experience is ideal
* Effective communication and listening skills
* A genuine passion for beauty and the retail industry
* Open availability for evening, weekend, and holiday shifts
#J-18808-Ljbffr