Job Title: Call Handler – Contact Centre
Location: Sheffield Teaching Hospital
Hours: 3 days a week between Monday – Friday 8am – 6pm. 28.5hrs per week
Trust Location: Royal Hallamshire Hospital, Glossop Road, Sheffield, S10 2JF
Work Type: Temporary
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What you'll be responsible for:
· To provide the highest level of customer service to patients, colleagues and external partners at all times. To support and provide cover for colleagues as directed.
· Receive and make telephone calls via the busy contact centre. Divert calls and take
messages, ensuring accuracy of detail and prompt delivery.
Liaise on a daily basis with colleagues and section leads to ensure the full utilisation of available appointments across all sites.
· To cancel and where appropriate rebook appointments at the patient's instruction, balancing patient wishes and STH Policy requirements and seeking advice for your Team Leader as and when required.
· To cancel and rebook clinics where appropriate at the direction of your Team Leader or the wider Management Team.
· To confirm the details of any appointments and associated special requirements with the patient using the available technology (letter, e-mail, telephone etc).
· Deal with telephone enquiries, mail/ email promptly and efficiently.
You'll learn the following whilst working at the trust:
· An in depth understanding of the roles and responsibilities involved in working within the NHS
· Knowledge of the systems used, to effectively complete your role to the highest standard at all times
· A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
You'll have the following skills/experience:
· Previous clerical experience
· Previous experience of working within an admin background.
· Previous experience of working in a fast-paced environment
· Strong IT skills
· Strong customer service skills
As a member of NHS Professionals, you have fantastic benefits:
· Competitive pay rates- work this week, get paid next week
· Essential support when you need it- 24/7 365 days- call us anytime
· Multi locational- work across neighbouring Trusts
· Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
· Training and development opportunities- Keep up with the essentials and more
· Build holiday allowance for every shift you work- your work life balance is important to us
· Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
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Job Types: Part-time, Temporary
Pay: £12.21 per hour
Work Location: In person