We have a new exciting opportunity for a customer service executive to work for our busy and well-established client based in Stanstead Abbotts. The role offers a salary of up to £24,000. This position is a permanent role and the working hours are 9am – 5pm, Monday – Friday (1 hour lunch break). Benefits include; Holiday entitlement – 24 days per year plus Bank Holidays, Company Pension, Private Health Care, Full Car Membership and benefits. Offering Hybrid working (3 days in the office, 2 days from home) once training has been completed. As a Customer Service Executive, you’ll be working in a fast-paced environment taking inbound calls from members of the public and clients about products and services. You’ll speak with new or existing customers by phone and email, giving them world-class service. Responsibilities include: * Speaking with customers/ clients, offering them support & ensuring they’re aware of all the great benefits they have available to them. * Building sustainable relationships and trust through open and interactive communication. * Actively trying to retain customers/ clients where necessary * Website design using WordPress * Go the extra mile to achieve increased customer satisfaction * Provide accurate, valid and complete information by using the right methods/tools * Identify Upsell/ Cross Selling opportunities - commission available currently attached to specific products* * Follow communication procedures, guidelines and policies * Working towards performance & quality KPIs * Contributing to your team, reporting into your team leader to help achieve the businesses commercial and customer service * Ad Hoc Tasks There may be a requirement to undertake other duties from time to time as reasonably required. Skills / Targets: * Experience in providing great customer service * Someone with a real passion for great conversations and helping others. * A talent for solving problems and finding the best solutions for customers * A confident PC user, with an eye for detail and accuracy * A passion for helping others and delivering first-class customer service * Great communication skills * Patience to ensure each customer has a full understanding of the information discussed * Determination and resilience to see a job through to its conclusion * Resilience and positivity when faced with challenging situations * Flexibility to adapt to change and an openness to feedback * Honesty, integrity and respect for others