Alliance Personnel are seeking a detail-oriented and proactive E-Commerce Specialist to join one of their clients based in Birmingham, Jewellery Quarter.
Do you love organisation, have a flair for customer service, and want to work in the world of fine jewellery? We’re looking for a proactive Major Multiple Retail and Mail Order Account and E-commerce Jewellery Sales Administrator.
This role is perfect for someone who enjoys variety — you’ll support wholesale account management and e-commerce operations, making sure the jewellery gets into the hands of customers and retail partners seamlessly.
Duties:
Sales Administration Multiple Retail, Online Retail and Wholesale Jeweller Companies
* Manage day-to-day administration for multiple retail, online retail and wholesale customers
* Prepare product information for customer listings.
* Act as a point of contact for B2B partners, ensuring excellent service.
E-commerce Team Support:
* Develop products for our online stores
* Monitor online sales and identify trends for future product development
* Support online launches, promotions, and seasonal campaigns.
Product Development:
* Involved with our design team working on our state-of-the-art equipment producing new products and ranges.
* Liaising with our Far East offices on customer product briefs and ranges.
General Support:
* Liaise with sales, marketing, and logistics teams to keep everything running smoothly.
* Assist and attend customer meetings, trade shows and product launches.
What we’re looking for:
* Experience in jewellery sales administration, account management and e-commerce.
* Strong organisational skills with attention to detail.
* Excellent communication and relationship-building abilities.
* Experienced with Microsoft Office, familiar with Shopify and Linnworks.
* A team player with a proactive, can-do attitude.
* A genuine interest in jewellery products.
Why join us?
* Be part of a friendly established jewellery company.
* Work across both B2B and e-commerce — no two days are the same.
* Opportunities to develop in sales, account management, and digital commerce.
* A collaborative, supportive team with a passion for design and customer service.
Working hours: Monday to Friday 8am - 4pm (approx. 40hrs per week)
Temp to Perm