HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
Key Account Manager - Hotelbeds
We are seeking an experienced, analytical and strategically minded sales professional to take on the role of Key Account Manager. You will be focused on developing and growing your portfolio base and commercial relationships with our trade partners in your set region. You will possess exceptional sales and customer service skills and have the commercial acumen to drive significant growth across all areas including TTV, margin and room nights.
Purpose of Role:
* Drive growth and profitability through proactive management of the assigned portfolio of clients.
* Conduct and implement in-depth analysis of clients’ needs to deliver tailored solutions.
* Foster strong relationships with clients and internal teams through strong collaboration, communication and problem solving.
* Proactively identify and launch new business opportunities in all areas of the HBX Group ecosystem.
Key Responsibilities:
* Grow and develop the assigned portfolio (existing and new clients) by building long term and mutually beneficial working relationships, while achieving targets.
* Conduct regular analysis of client trends and market dynamics to develop effective sales strategies and increase customer value.
* Maintain regular contact with clients to build strong relationships, identify needs and launch new opportunities.
* Continuous analysis of the performance and evolution of the assigned clients to increase sales and prevent churn.
* Utilise existing tools (e.g., Salesforce CRM and Tableau) to track sales activities, update client information, analyse performance and unlock opportunities.
* Generate new business opportunities via connecting new products or destinations, opening new markets, and promoting HBX’s key business lines.
* Work collaboratively with the wider sales community and other teams to enhance processes and deliver commercials plans aligned with the business objectives.
* Represent the company at conferences, trade shows and other industry-related events.
* Participate in all strategy, reporting and customer relationship planning necessary.
Key requirements:
* Previous travel industry experience in a sales/key account position (min 3 years)
* Highly motivated, proactive team player with a positive can-do approach
* Experience working with operations and/or customer service teams
* Curious mindset
* Collaborative way of working
* Excellent sales, communication, and interpersonal skills
* Excellent presentation capabilities with strong relational and persuasion skills
* Exceptional analytical skills and commercial acumen with a focus on understanding and responding to key trends
* Exceed in data analysis (knowledge of Tableau is a plus)
* Strong planning and stakeholder management
* Excellent problem-solving and negotiation
* Solid knowledge of MS Office applications and Salesforce
* Understanding of travel technology and market trends
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
* Within an innovative, engaging and multicultural environment.
* Have the opportunity to build strong and lasting business relationships and friendships from around the world.
* Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.